Changed your mind, or something arrived not quite right? Here’s exactly how cancellations, returns and refunds work at Green Thumb Depot.
We like to keep things simple. Enjoy free outbound shipping on eligible Green Thumb Depot orders over $200. Exclusions apply. Return shipping costs may still apply depending on the reason for the return.. If you would like to cancel an order, please email or call our customer service team immediately at (833) 416-0375 to avoid return shipping fees. To submit a return - use this form.
Cancel before your item ships and you’re entitled to a full refund.
Orders cancelled after shipping fall under our 30-day return policy, and return shipping costs apply.
For products listed as pre-order or backorder, we will confirm the estimated lead time with you before
proceeding. Once you confirm that you're comfortable with the estimated lead time, your order is placed in
our fulfillment queue and reserved accordingly.
If you decide to cancel your order after confirming the estimated lead time, a 5% cancellation fee applies.
This fee covers processing costs and restocking allocations with our manufacturing and logistics partners.
Four simple steps. Nothing is processed until customer service approves your request.
Submit the return form, email info@greenthumbdepot.com or call (833) 416-0375 with your order number.
We review your request and send detailed instructions along with the return address.
Pack everything in the original packaging with all accessories, in like-new condition.
After inspection you’ll get an email, then your refund within 2 business days by bank transfer or your original payment method (e-check or credit card).
Your 30 days begin the day your product is delivered. After that, all purchases are final.
25% restocking fee, and you cover shipping both ways.
Full refund. You pay the initial return shipping, and we refund it once the defect or damage is confirmed.
For a full refund, items must show no visible wear or use, with all original packaging and accessories, as confirmed by our inspection team.
If it breaks through a product fault rather than incorrect use, we send a replacement at no cost.
Items returned used, visibly worn or damaged are sent back to you with no refund.
We’ll make it right. Speed matters, so here’s what to do.
We’ll send detailed return instructions and the return address. Keep all original packaging safe so you don’t incur restocking charges.
Once customer service approves your request, your refund arrives within 2 business days, paid the same way you paid.
You cover the initial return shipping, and we refund it immediately once the damaged, defective or incorrect order is confirmed.
Prefer a replacement? Once customer service endorses your claim, we can arrange a new, unblemished product. Warranty entitlements stay intact.
If your product has not arrived within the expected delivery timeframe, please contact our customer service
team immediately and provide your tracking code.
Our team will investigate the shipment with the carrier. If the shipment is confirmed lost in transit, you are
entitled to a full refund.
A few situations fall outside our return policy.
Green Thumb Depot serves customers who plan to use their equipment for its intended life cycle. See our Terms of Service for details.
Still unsure? Our team is here to help.
Use our return form, email info@greenthumbdepot.com, or call (833) 416-0375 with your order number. We’ll send detailed instructions.
30 days from the day your product is delivered. After 30 days, all purchases are final.
Within 2 business days after our inspection is complete. You’ll get an email first, and payment goes by bank transfer or your original payment method.
Yes. Change-of-mind returns carry a 25% restocking fee, and you pay shipping both ways.
Contact us within 24 hours, and don’t accept visibly damaged packages. Photograph the damage and email us, and we’ll arrange a refund or an unblemished replacement.
Yes, but once you’ve confirmed the lead time with our team, a 5% cancellation fee applies.
Send us your order number and we’ll take it from there. Mon–Fri, 9am–5pm CST.
