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Shipping

Shipping is FREE on all orders to customers within USA.

We don't want to mess around with fine print and extra charges, we like things to be simple and easy. 

 

Want to know about our Returns Policy? Read more here.

 

Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorised your credit card for the purchase.  

As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment.  If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.  

If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.  

We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  

If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at info@greenthumbdepot.com.

International Orders:

Please be aware that our products are made specifically for the USA market. This means that they require a [choose 110V or 240V] electrical system to function correctly. 

Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to USA standards.

We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions we will provide an up to date shipping price quote for you on request.

If you are happy with our shipping quote we will prepare an order and payment though our ultra secure online payment gateway.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.

If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. 

If your item(s) do arrived damaged please send photos to info@greenthumbdepot.com, then visit our Returns page and lodge your return claim online.

Return Information:

In order to return your product, please contact info@greenthumbdepot.com within five business days of receipt of your order. All returns must be sent in original packaging and in original, new and re-stockable condition to qualify for a refund minus shipping and handling charges and a 20% factory re-stocking fee (if applicable). We are unable to accept returns on any items that have been used or are not in new original condition. Returns are only accepted for up to five business days after delivery. Please securely repack the item(s) you would like returned in the original package and ensure it is fully sealed prior to shipment. Our Customer Service Experts will arrange for pickup from your home or business, informing you of the date and time involved. Please call (833) 416-0375 for more details. After we receive the returned item(s), inspect them, and processes your refund, we will issue a credit card refund less any shipping fees plus factory re-stocking fees (if applicable).